FCC Consumer Complaints – 2 September 2018
Introduction
On 2 September 2018, 239 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 355 complaints recorded the previous day. Complaints were reported across 44 states and territories, and California generated the highest number of submissions with 41 complaints. Unwanted Calls was the most frequently reported issue, with 80 complaints recorded.
Key statistics
- Total complaints
- 239
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- California (41)
Where the complaints came from
The 239 complaints recorded on 2 September 2018 were submitted from 199 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 17.2% |
| Florida | 19 | 7.9% |
| Texas | 15 | 6.3% |
| New York | 13 | 5.4% |
| Illinois | 11 | 4.6% |
| North Carolina | 10 | 4.2% |
| Pennsylvania | 10 | 4.2% |
| Maryland | 9 | 3.8% |
| Arizona | 8 | 3.3% |
| Michigan | 7 | 2.9% |
| Other states and territories | 96 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 135 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 135 | 56.5% |
| TV | 63 | 26.4% |
| Internet | 34 | 14.2% |
| Radio | 7 | 2.9% |
Phone complaints
135 complaints were recorded in this category, representing 56.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 59.3% |
| Equipment | 18 | 13.3% |
| Billing | 14 | 10.4% |
| Availability (including rural call completion) | 8 | 5.9% |
| Interference (including signal jammers) | 6 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.2% |
| Number Portability (keeping your number if you change providers) | 3 | 2.2% |
| Privacy | 2 | 1.5% |
| Junk Faxes | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Equipment, Billing and Availability (including rural call completion) among the most common.
TV complaints
63 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 27.0% |
| Availability | 16 | 25.4% |
| Indecency | 11 | 17.5% |
| Loud Commercials | 11 | 17.5% |
| Equipment | 6 | 9.5% |
| Interference | 2 | 3.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Internet complaints
34 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 8 | 23.5% |
| Speed | 8 | 23.5% |
| Availability | 7 | 20.6% |
| Billing | 6 | 17.6% |
| Privacy | 5 | 14.7% |
A broad mix of issues was reported in this category, with Interference, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.