FCC Consumer Complaints – 6 September 2018
Introduction
A total of 1244 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 6 September 2018, complaint volume increased from 1172 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 844 complaints recorded.
Key statistics
- Total complaints
- 1244
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (844)
- Most reported state/territory
- California (142)
Where the complaints came from
Across 811 cities in 52 states and territories, a total of 1244 complaints were recorded on 6 September 2018. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 11.4% |
| Texas | 109 | 8.8% |
| Florida | 107 | 8.6% |
| Illinois | 83 | 6.7% |
| New York | 74 | 5.9% |
| Georgia | 55 | 4.4% |
| Pennsylvania | 47 | 3.8% |
| Ohio | 40 | 3.2% |
| New Jersey | 39 | 3.1% |
| North Carolina | 38 | 3.1% |
| Other states and territories | 509 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1028 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1028 | 82.6% |
| TV | 103 | 8.3% |
| Internet | 97 | 7.8% |
| Radio | 12 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1028 complaints were recorded in this category, representing 82.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 844 | 82.1% |
| Billing | 61 | 5.9% |
| Availability (including rural call completion) | 41 | 4.0% |
| Equipment | 33 | 3.2% |
| Junk Faxes | 19 | 1.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.1% |
| Privacy | 9 | 0.9% |
| Interference (including signal jammers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
103 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 51.5% |
| Availability | 15 | 14.6% |
| Equipment | 14 | 13.6% |
| Indecency | 9 | 8.7% |
| Interference | 7 | 6.8% |
| Privacy | 3 | 2.9% |
| Loud Commercials | 2 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
97 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 35.1% |
| Availability | 24 | 24.7% |
| Speed | 21 | 21.6% |
| Equipment | 7 | 7.2% |
| Interference | 7 | 7.2% |
| Privacy | 4 | 4.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.