FCC Consumer Complaints – 7 September 2018
Introduction
On 7 September 2018, 1160 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1244 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 809 complaints.
Key statistics
- Total complaints
- 1160
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (809)
- Most reported state/territory
- California (174)
Where the complaints came from
The 1160 complaints recorded on 7 September 2018 originated from 751 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 174 | 15.0% |
| Texas | 93 | 8.0% |
| Florida | 80 | 6.9% |
| Illinois | 73 | 6.3% |
| New York | 62 | 5.3% |
| New Jersey | 48 | 4.1% |
| Pennsylvania | 41 | 3.5% |
| Virginia | 41 | 3.5% |
| North Carolina | 35 | 3.0% |
| Georgia | 33 | 2.8% |
| Other states and territories | 480 | 41.4% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 958 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 958 | 82.6% |
| Internet | 101 | 8.7% |
| TV | 77 | 6.6% |
| Radio | 20 | 1.7% |
| Accessibility | 4 | 0.3% |
Phone complaints
958 complaints were recorded in this category, representing 82.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 809 | 84.4% |
| Billing | 54 | 5.6% |
| Equipment | 33 | 3.4% |
| Availability (including rural call completion) | 22 | 2.3% |
| Number Portability (keeping your number if you change providers) | 12 | 1.3% |
| Interference (including signal jammers) | 10 | 1.0% |
| Privacy | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Junk Faxes | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
101 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 35.6% |
| Availability | 21 | 20.8% |
| Speed | 20 | 19.8% |
| Equipment | 10 | 9.9% |
| Interference | 10 | 9.9% |
| Privacy | 4 | 4.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
77 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 48.1% |
| Availability | 12 | 15.6% |
| Equipment | 10 | 13.0% |
| Indecency | 9 | 11.7% |
| Loud Commercials | 5 | 6.5% |
| Privacy | 4 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 809 complaints relating to unwanted calls were recorded on this date, representing 69.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (224) 628-7998 | 5 | 0.6% |
| (201) 205-2067 | 4 | 0.5% |
| (201) 205-2015 | 3 | 0.4% |
| (201) 205-2098 | 3 | 0.4% |
| (201) 205-2356 | 3 | 0.4% |
| (201) 205-2237 | 2 | 0.2% |
| (281) 612-0373 | 2 | 0.2% |
| (321) 248-2253 | 2 | 0.2% |
| (323) 617-9800 | 2 | 0.2% |
| (352) 405-9211 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 513-7239 | 8 | 1.0% |
| (201) 205-2098 | 3 | 0.4% |
| (201) 205-2015 | 2 | 0.2% |
| (201) 205-2067 | 2 | 0.2% |
| (201) 205-2343 | 2 | 0.2% |
| (201) 205-2478 | 2 | 0.2% |
| (281) 612-0373 | 2 | 0.2% |
| (352) 405-9211 | 2 | 0.2% |
| (405) 336-6004 | 2 | 0.2% |
| (502) 373-7028 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (469) 513-7239 stood out as the most frequently reported business contact number.
- (224) 628-7998 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.