FCC Consumer Complaints – 8 September 2018
Introduction
On 8 September 2018, the Federal Communications Commission recorded 465 consumer complaints relating to telecommunications services, complaint volume fell from 1160 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 269 complaints.
Key statistics
- Total complaints
- 465
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (269)
- Most reported state/territory
- California (60)
Where the complaints came from
On 8 September 2018, the 465 complaints recorded by the Federal Communications Commission were reported from 345 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 12.9% |
| Florida | 49 | 10.5% |
| Texas | 36 | 7.7% |
| New York | 28 | 6.0% |
| New Jersey | 23 | 4.9% |
| Ohio | 21 | 4.5% |
| Illinois | 18 | 3.9% |
| Pennsylvania | 15 | 3.2% |
| Virginia | 15 | 3.2% |
| Washington | 14 | 3.0% |
| Other states and territories | 186 | 40.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 330 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 330 | 71.0% |
| Internet | 62 | 13.3% |
| TV | 60 | 12.9% |
| Radio | 10 | 2.2% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
Phone complaints
330 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 269 | 81.5% |
| Billing | 26 | 7.9% |
| Number Portability (keeping your number if you change providers) | 8 | 2.4% |
| Availability (including rural call completion) | 7 | 2.1% |
| Equipment | 7 | 2.1% |
| Privacy | 6 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
| Rural Call Completion | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
62 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 27.4% |
| Availability | 15 | 24.2% |
| Speed | 11 | 17.7% |
| Interference | 10 | 16.1% |
| Equipment | 6 | 9.7% |
| Privacy | 3 | 4.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
60 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 51.7% |
| Availability | 15 | 25.0% |
| Equipment | 5 | 8.3% |
| Indecency | 5 | 8.3% |
| Loud Commercials | 3 | 5.0% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.