FCC Consumer Complaints – 9 September 2018
Introduction
The Federal Communications Commission recorded 308 consumer complaints on Sunday, 9 September 2018 relating to telecommunications services, complaint volume fell from 465 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 117 complaints.
Key statistics
- Total complaints
- 308
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (117)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 308 complaints were recorded on 9 September 2018, with reports originating from 220 cities in 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 13.3% |
| Ohio | 32 | 10.4% |
| Texas | 30 | 9.7% |
| Florida | 15 | 4.9% |
| Kentucky | 13 | 4.2% |
| Massachusetts | 13 | 4.2% |
| Georgia | 11 | 3.6% |
| Pennsylvania | 11 | 3.6% |
| Illinois | 10 | 3.2% |
| Virginia | 10 | 3.2% |
| Other states and territories | 122 | 39.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 172 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 172 | 55.8% |
| TV | 71 | 23.1% |
| Internet | 44 | 14.3% |
| Accessibility | 13 | 4.2% |
| Radio | 8 | 2.6% |
Phone complaints
172 complaints were recorded in this category, representing 55.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 68.0% |
| Equipment | 20 | 11.6% |
| Billing | 15 | 8.7% |
| Availability (including rural call completion) | 6 | 3.5% |
| Privacy | 4 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 2 | 1.2% |
| Rural Call Completion | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Equipment, Billing and Availability (including rural call completion) among the most common.
TV complaints
71 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 32.4% |
| Indecency | 13 | 18.3% |
| Loud Commercials | 12 | 16.9% |
| Billing | 11 | 15.5% |
| Equipment | 7 | 9.9% |
| Interference | 4 | 5.6% |
| Privacy | 1 | 1.4% |
A broad mix of issues was reported in this category, with Availability, Indecency and Loud Commercials among the most common.
Internet complaints
44 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 45.5% |
| Speed | 9 | 20.5% |
| Availability | 6 | 13.6% |
| Interference | 4 | 9.1% |
| Privacy | 3 | 6.8% |
| Equipment | 2 | 4.5% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.