FCC Consumer Complaints – 10 September 2018
Introduction
The Federal Communications Commission recorded 1134 consumer complaints on Monday, 10 September 2018 relating to telecommunications services, this represented an increase from the 308 complaints recorded the previous day. Complaints were reported across 47 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 711 complaints recorded.
Key statistics
- Total complaints
- 1134
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (711)
- Most reported state/territory
- Florida (125)
Where the complaints came from
A total of 1134 complaints were recorded on 10 September 2018, with reports originating from 727 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 125 | 11.0% |
| California | 115 | 10.1% |
| Texas | 97 | 8.6% |
| Ohio | 57 | 5.0% |
| New York | 56 | 4.9% |
| Pennsylvania | 54 | 4.8% |
| Washington | 39 | 3.4% |
| Virginia | 38 | 3.4% |
| Michigan | 34 | 3.0% |
| Arizona | 31 | 2.7% |
| Other states and territories | 487 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 878 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 878 | 77.4% |
| TV | 134 | 11.8% |
| Internet | 105 | 9.3% |
| Radio | 13 | 1.1% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
878 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 711 | 81.0% |
| Billing | 50 | 5.7% |
| Availability (including rural call completion) | 36 | 4.1% |
| Equipment | 30 | 3.4% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Junk Faxes | 12 | 1.4% |
| Privacy | 12 | 1.4% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
134 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 34.3% |
| Billing | 37 | 27.6% |
| Equipment | 21 | 15.7% |
| Loud Commercials | 14 | 10.4% |
| Indecency | 9 | 6.7% |
| Interference | 5 | 3.7% |
| Privacy | 2 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
105 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 30.5% |
| Availability | 31 | 29.5% |
| Speed | 22 | 21.0% |
| Equipment | 8 | 7.6% |
| Interference | 8 | 7.6% |
| Privacy | 4 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
711 complaints relating to unwanted calls were recorded on this date, accounting for 62.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (737) 204-6308 | 6 | 0.8% |
| (800) 275-2273 | 3 | 0.4% |
| (805) 270-0495 | 3 | 0.4% |
| (201) 204-5665 | 2 | 0.3% |
| (201) 204-5808 | 2 | 0.3% |
| (201) 204-5848 | 2 | 0.3% |
| (201) 204-9744 | 2 | 0.3% |
| (202) 697-9844 | 2 | 0.3% |
| (202) 798-6940 | 2 | 0.3% |
| (207) 387-7039 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (737) 204-6308 | 5 | 0.7% |
| (201) 204-9744 | 4 | 0.6% |
| (201) 204-5848 | 3 | 0.4% |
| (202) 697-9844 | 3 | 0.4% |
| (805) 270-0495 | 3 | 0.4% |
| (877) 252-7540 | 3 | 0.4% |
| (201) 204-5665 | 2 | 0.3% |
| (201) 204-5686 | 2 | 0.3% |
| (201) 204-9596 | 2 | 0.3% |
| (207) 387-7039 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (737) 204-6308 was reported slightly more often than other business contact numbers.
- (737) 204-6308 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.