FCC Consumer Complaints – 9 November 2018
Introduction
On 9 November 2018, 1171 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1105 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 854 complaints.
Key statistics
- Total complaints
- 1171
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (854)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 762 cities in 50 states and territories, a total of 1171 complaints were recorded on 9 November 2018. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Iowa, where Iowa City accounted for 26 of the 33 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.7% |
| Florida | 84 | 7.2% |
| Texas | 73 | 6.2% |
| New York | 63 | 5.4% |
| Pennsylvania | 56 | 4.8% |
| North Carolina | 52 | 4.4% |
| Ohio | 52 | 4.4% |
| New Jersey | 43 | 3.7% |
| Illinois | 39 | 3.3% |
| Arizona | 37 | 3.2% |
| Other states and territories | 546 | 46.6% |
Location highlight
Iowa City accounted for the majority of complaints recorded in Iowa.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 971 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 971 | 82.9% |
| Internet | 97 | 8.3% |
| TV | 87 | 7.4% |
| Radio | 14 | 1.2% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
971 complaints were recorded in this category, representing 82.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 854 | 88.0% |
| Billing | 46 | 4.7% |
| Availability (including rural call completion) | 22 | 2.3% |
| Equipment | 19 | 2.0% |
| Number Portability (keeping your number if you change providers) | 10 | 1.0% |
| Privacy | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Interference (including signal jammers) | 4 | 0.4% |
| Junk Faxes | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
97 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 28.9% |
| Availability | 27 | 27.8% |
| Speed | 15 | 15.5% |
| Interference | 13 | 13.4% |
| Equipment | 9 | 9.3% |
| Privacy | 5 | 5.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
87 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 48.3% |
| Availability | 19 | 21.8% |
| Equipment | 9 | 10.3% |
| Indecency | 8 | 9.2% |
| Loud Commercials | 7 | 8.0% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 854 complaints relating to unwanted calls on this date, representing 72.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (631) 466-3092 | 10 | 1.2% |
| (310) 294-8806 | 7 | 0.8% |
| (508) 329-0241 | 6 | 0.7% |
| (310) 294-8809 | 5 | 0.6% |
| (319) 400-7890 | 5 | 0.6% |
| (508) 329-0245 | 5 | 0.6% |
| (407) 358-6232 | 3 | 0.4% |
| (530) 694-4485 | 3 | 0.4% |
| (619) 478-7528 | 3 | 0.4% |
| (804) 526-2525 | 3 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (631) 466-3092 | 6 | 0.7% |
| (310) 294-8806 | 3 | 0.4% |
| (407) 358-6232 | 3 | 0.4% |
| (763) 200-2660 | 3 | 0.4% |
| (804) 526-2525 | 3 | 0.4% |
| (888) 245-7118 | 3 | 0.4% |
| (210) 255-3122 | 2 | 0.2% |
| (215) 346-5947 | 2 | 0.2% |
| (231) 955-6060 | 2 | 0.2% |
| (251) 875-5011 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (631) 466-3092 stood out as the most frequently reported business contact number.
- (631) 466-3092 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.