FCC Consumer Complaints – 10 November 2018
Introduction
A total of 451 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 10 November 2018, complaint volume fell from 1171 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 280 complaints recorded.
Key statistics
- Total complaints
- 451
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (280)
- Most reported state/territory
- California (67)
Where the complaints came from
A total of 451 complaints were recorded on 10 November 2018, with reports originating from 350 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 14.9% |
| Texas | 43 | 9.5% |
| Florida | 39 | 8.6% |
| Illinois | 21 | 4.7% |
| New York | 19 | 4.2% |
| Arizona | 18 | 4.0% |
| Pennsylvania | 18 | 4.0% |
| North Carolina | 16 | 3.5% |
| Georgia | 15 | 3.3% |
| Michigan | 14 | 3.1% |
| Other states and territories | 181 | 40.1% |
Location highlight
Complaints in California were reported across 43 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 351 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 351 | 77.8% |
| Internet | 50 | 11.1% |
| TV | 38 | 8.4% |
| Radio | 6 | 1.3% |
| Accessibility | 4 | 0.9% |
| Emergency | 2 | 0.4% |
Phone complaints
351 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 280 | 79.8% |
| Billing | 26 | 7.4% |
| Availability (including rural call completion) | 16 | 4.6% |
| Equipment | 9 | 2.6% |
| Interference (including signal jammers) | 6 | 1.7% |
| Privacy | 6 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Number Portability (keeping your number if you change providers) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
50 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 24.0% |
| Availability | 11 | 22.0% |
| Interference | 9 | 18.0% |
| Speed | 7 | 14.0% |
| Equipment | 6 | 12.0% |
| Privacy | 5 | 10.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
TV complaints
38 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 44.7% |
| Indecency | 7 | 18.4% |
| Equipment | 5 | 13.2% |
| Availability | 4 | 10.5% |
| Loud Commercials | 3 | 7.9% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.