FCC Consumer Complaints – 11 November 2018
Introduction
On 11 November 2018, the Federal Communications Commission recorded 223 consumer complaints relating to telecommunications services, complaint volume fell from 451 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 84 complaints recorded.
Key statistics
- Total complaints
- 223
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (84)
- Most reported state/territory
- California (29)
Where the complaints came from
Reports recorded on 11 November 2018 show 223 complaints originating from 188 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 13.0% |
| Texas | 19 | 8.5% |
| Florida | 16 | 7.2% |
| New York | 13 | 5.8% |
| North Carolina | 12 | 5.4% |
| New Jersey | 10 | 4.5% |
| Washington | 10 | 4.5% |
| Oklahoma | 8 | 3.6% |
| Alabama | 7 | 3.1% |
| Pennsylvania | 7 | 3.1% |
| Other states and territories | 92 | 41.3% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 140 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 62.8% |
| Internet | 42 | 18.8% |
| TV | 36 | 16.1% |
| Radio | 3 | 1.3% |
| Emergency | 2 | 0.9% |
Phone complaints
140 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 84 | 60.0% |
| Billing | 18 | 12.9% |
| Availability (including rural call completion) | 13 | 9.3% |
| Equipment | 7 | 5.0% |
| Interference (including signal jammers) | 7 | 5.0% |
| Privacy | 5 | 3.6% |
| Junk Faxes | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
42 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 21.4% |
| Availability | 8 | 19.0% |
| Interference | 7 | 16.7% |
| Privacy | 7 | 16.7% |
| Speed | 7 | 16.7% |
| Equipment | 4 | 9.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
TV complaints
36 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 25.0% |
| Loud Commercials | 7 | 19.4% |
| Billing | 6 | 16.7% |
| Equipment | 5 | 13.9% |
| Interference | 5 | 13.9% |
| Indecency | 4 | 11.1% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.