FCC Consumer Complaints – 24 November 2018
Introduction
On Saturday, 24 November 2018, 449 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 479 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 289 complaints.
Key statistics
- Total complaints
- 449
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (289)
- Most reported state/territory
- California (51)
Where the complaints came from
On 24 November 2018, the 449 complaints recorded by the Federal Communications Commission were reported from 338 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 11.4% |
| Florida | 36 | 8.0% |
| Minnesota | 25 | 5.6% |
| Texas | 25 | 5.6% |
| North Carolina | 22 | 4.9% |
| New Jersey | 21 | 4.7% |
| New York | 20 | 4.5% |
| Illinois | 19 | 4.2% |
| Michigan | 17 | 3.8% |
| Ohio | 16 | 3.6% |
| Other states and territories | 197 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 361 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 361 | 80.4% |
| TV | 50 | 11.1% |
| Internet | 30 | 6.7% |
| Radio | 5 | 1.1% |
| Emergency | 3 | 0.7% |
Phone complaints
361 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 289 | 80.1% |
| Billing | 26 | 7.2% |
| Equipment | 14 | 3.9% |
| Availability (including rural call completion) | 11 | 3.0% |
| Privacy | 9 | 2.5% |
| Interference (including signal jammers) | 5 | 1.4% |
| Number Portability (keeping your number if you change providers) | 5 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
50 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 30.0% |
| Indecency | 10 | 20.0% |
| Loud Commercials | 10 | 20.0% |
| Availability | 7 | 14.0% |
| Equipment | 7 | 14.0% |
| Interference | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
Internet complaints
30 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 30.0% |
| Speed | 8 | 26.7% |
| Availability | 6 | 20.0% |
| Equipment | 4 | 13.3% |
| Privacy | 3 | 10.0% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.