FCC Consumer Complaints – 25 November 2018
Introduction
A total of 251 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 November 2018, complaint volume fell from 449 complaints the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 97 complaints.
Key statistics
- Total complaints
- 251
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (28)
Where the complaints came from
The 251 complaints recorded on 25 November 2018 originated from 207 cities across 42 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 11.2% |
| Florida | 19 | 7.6% |
| North Carolina | 15 | 6.0% |
| Virginia | 13 | 5.2% |
| Kentucky | 12 | 4.8% |
| Michigan | 11 | 4.4% |
| Texas | 11 | 4.4% |
| Alabama | 9 | 3.6% |
| Ohio | 9 | 3.6% |
| Pennsylvania | 9 | 3.6% |
| Other states and territories | 115 | 45.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 142 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 142 | 56.6% |
| TV | 50 | 19.9% |
| Internet | 44 | 17.5% |
| Radio | 9 | 3.6% |
| Emergency | 6 | 2.4% |
Phone complaints
142 complaints were recorded in this category, representing 56.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 68.3% |
| Billing | 17 | 12.0% |
| Equipment | 12 | 8.5% |
| Availability (including rural call completion) | 7 | 4.9% |
| Privacy | 5 | 3.5% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Interference (including signal jammers) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
50 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.0% |
| Loud Commercials | 14 | 28.0% |
| Availability | 7 | 14.0% |
| Indecency | 5 | 10.0% |
| Equipment | 4 | 8.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
44 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 27.3% |
| Privacy | 11 | 25.0% |
| Billing | 9 | 20.5% |
| Speed | 6 | 13.6% |
| Interference | 5 | 11.4% |
| Equipment | 1 | 2.3% |
Complaints in this category covered a range of issues, including Availability, Privacy and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.