FCC Consumer Complaints – 26 November 2018
Introduction
On 26 November 2018, the Federal Communications Commission recorded 1132 consumer complaints relating to telecommunications services, this represented an increase from the 251 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 724 complaints.
Key statistics
- Total complaints
- 1132
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (724)
- Most reported state/territory
- California (97)
Where the complaints came from
Reports recorded on 26 November 2018 show 1132 complaints originating from 757 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 8.6% |
| Texas | 85 | 7.5% |
| Florida | 82 | 7.2% |
| New York | 62 | 5.5% |
| Michigan | 49 | 4.3% |
| Pennsylvania | 49 | 4.3% |
| North Carolina | 46 | 4.1% |
| Ohio | 38 | 3.4% |
| Georgia | 36 | 3.2% |
| New Jersey | 36 | 3.2% |
| Other states and territories | 536 | 47.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 915 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 915 | 80.8% |
| Internet | 99 | 8.7% |
| TV | 90 | 8.0% |
| Radio | 26 | 2.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
915 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 724 | 79.1% |
| Billing | 80 | 8.7% |
| Equipment | 33 | 3.6% |
| Availability (including rural call completion) | 31 | 3.4% |
| Junk Faxes | 15 | 1.6% |
| Privacy | 13 | 1.4% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
99 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 34.3% |
| Availability | 33 | 33.3% |
| Speed | 11 | 11.1% |
| Privacy | 9 | 9.1% |
| Equipment | 8 | 8.1% |
| Interference | 4 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
90 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 57.8% |
| Availability | 13 | 14.4% |
| Loud Commercials | 8 | 8.9% |
| Equipment | 7 | 7.8% |
| Interference | 5 | 5.6% |
| Privacy | 3 | 3.3% |
| Indecency | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 724 complaints relating to unwanted calls were recorded on this date, representing 64% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (530) 806-2350 | 5 | 0.7% |
| (530) 806-2514 | 4 | 0.6% |
| (530) 806-2332 | 3 | 0.4% |
| (573) 233-1320 | 3 | 0.4% |
| (713) 589-6526 | 3 | 0.4% |
| (800) 772-1218 | 3 | 0.4% |
| (844) 386-8577 | 3 | 0.4% |
| (310) 220-4715 | 2 | 0.3% |
| (412) 498-2951 | 2 | 0.3% |
| (503) 670-8400 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (530) 806-2350 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.