FCC Consumer Complaints – 27 November 2018
Introduction
On 27 November 2018, 1334 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1132 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 882 complaints recorded.
Key statistics
- Total complaints
- 1334
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (882)
- Most reported state/territory
- California (128)
Where the complaints came from
On 27 November 2018, the 1334 complaints recorded by the Federal Communications Commission were reported from 889 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 9.6% |
| New York | 91 | 6.8% |
| Texas | 90 | 6.7% |
| Florida | 83 | 6.2% |
| Ohio | 51 | 3.8% |
| Virginia | 48 | 3.6% |
| Georgia | 46 | 3.4% |
| Michigan | 46 | 3.4% |
| North Carolina | 43 | 3.2% |
| Illinois | 41 | 3.1% |
| Other states and territories | 660 | 49.5% |
Location highlight
Complaints in California were reported across 93 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1084 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1084 | 81.3% |
| Internet | 115 | 8.6% |
| TV | 115 | 8.6% |
| Radio | 15 | 1.1% |
| Emergency | 5 | 0.4% |
Phone complaints
1084 complaints were recorded in this category, representing 81.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 882 | 81.4% |
| Billing | 82 | 7.6% |
| Availability (including rural call completion) | 34 | 3.1% |
| Equipment | 30 | 2.8% |
| Junk Faxes | 16 | 1.5% |
| Number Portability (keeping your number if you change providers) | 14 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 0.9% |
| Privacy | 9 | 0.8% |
| Interference (including signal jammers) | 7 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 33.9% |
| Speed | 31 | 27.0% |
| Availability | 24 | 20.9% |
| Privacy | 8 | 7.0% |
| Equipment | 7 | 6.1% |
| Interference | 6 | 5.2% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
115 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 55.7% |
| Availability | 21 | 18.3% |
| Loud Commercials | 11 | 9.6% |
| Equipment | 7 | 6.1% |
| Interference | 6 | 5.2% |
| Indecency | 5 | 4.3% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
882 complaints relating to unwanted calls were recorded on this date, accounting for 66.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (540) 339-9029 | 9 | 1.0% |
| (540) 339-7652 | 4 | 0.5% |
| (800) 772-1213 | 4 | 0.5% |
| (765) 204-8457 | 3 | 0.3% |
| (800) 694-7466 | 3 | 0.3% |
| (844) 386-8578 | 3 | 0.3% |
| (916) 830-5610 | 3 | 0.3% |
| (206) 801-3510 | 2 | 0.2% |
| (314) 230-8729 | 2 | 0.2% |
| (315) 629-8205 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (251) 260-3151 | 6 | 0.7% |
| (540) 339-9029 | 6 | 0.7% |
| (800) 772-1213 | 4 | 0.5% |
| (315) 629-8205 | 3 | 0.3% |
| (540) 339-7652 | 3 | 0.3% |
| (800) 694-7466 | 3 | 0.3% |
| (844) 386-8578 | 3 | 0.3% |
| (206) 801-3510 | 2 | 0.2% |
| (330) 892-8838 | 2 | 0.2% |
| (332) 873-6834 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (540) 339-9029 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.