FCC Consumer Complaints – 9 December 2018
Introduction
On 9 December 2018, 218 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 461 complaints recorded the previous day. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 218
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (66)
- Most reported state/territory
- California (33)
Where the complaints came from
The 218 complaints recorded on 9 December 2018 were submitted from 178 cities across 39 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 15.1% |
| Florida | 17 | 7.8% |
| Texas | 16 | 7.3% |
| New York | 11 | 5.0% |
| Maryland | 10 | 4.6% |
| New Jersey | 10 | 4.6% |
| Tennessee | 10 | 4.6% |
| Virginia | 10 | 4.6% |
| Arizona | 9 | 4.1% |
| North Carolina | 8 | 3.7% |
| Other states and territories | 84 | 38.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 121 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 121 | 55.5% |
| TV | 46 | 21.1% |
| Internet | 43 | 19.7% |
| Radio | 7 | 3.2% |
| Accessibility | 1 | 0.5% |
Phone complaints
121 complaints were recorded in this category, representing 55.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 66 | 54.5% |
| Billing | 25 | 20.7% |
| Equipment | 11 | 9.1% |
| Availability (including rural call completion) | 7 | 5.8% |
| Privacy | 4 | 3.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.7% |
| Interference (including signal jammers) | 2 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
46 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 23.9% |
| Availability | 10 | 21.7% |
| Loud Commercials | 9 | 19.6% |
| Equipment | 5 | 10.9% |
| Indecency | 5 | 10.9% |
| Interference | 4 | 8.7% |
| Privacy | 2 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Internet complaints
43 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 30.2% |
| Speed | 12 | 27.9% |
| Privacy | 6 | 14.0% |
| Availability | 4 | 9.3% |
| Equipment | 4 | 9.3% |
| Interference | 4 | 9.3% |
A broad mix of issues was reported in this category, with Billing, Speed and Privacy among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.