FCC Consumer Complaints – 10 December 2018
Introduction
On Monday, 10 December 2018, the Federal Communications Commission recorded 1104 consumer complaints relating to telecommunications services, this represented an increase from the 218 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 717 complaints recorded.
Key statistics
- Total complaints
- 1104
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (717)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 1104 complaints were recorded on 10 December 2018, with reports originating from 739 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.6% |
| Florida | 81 | 7.3% |
| Texas | 81 | 7.3% |
| North Carolina | 57 | 5.2% |
| Ohio | 55 | 5.0% |
| New York | 53 | 4.8% |
| Pennsylvania | 44 | 4.0% |
| Washington | 42 | 3.8% |
| Colorado | 38 | 3.4% |
| Arizona | 34 | 3.1% |
| Other states and territories | 483 | 43.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 85 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 899 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 899 | 81.4% |
| TV | 99 | 9.0% |
| Internet | 88 | 8.0% |
| Radio | 13 | 1.2% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
899 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 717 | 79.8% |
| Billing | 75 | 8.3% |
| Availability (including rural call completion) | 34 | 3.8% |
| Equipment | 19 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.8% |
| Privacy | 12 | 1.3% |
| Junk Faxes | 11 | 1.2% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
99 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 57.6% |
| Availability | 17 | 17.2% |
| Loud Commercials | 9 | 9.1% |
| Equipment | 7 | 7.1% |
| Indecency | 6 | 6.1% |
| Privacy | 2 | 2.0% |
| Interference | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
88 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 35.2% |
| Availability | 20 | 22.7% |
| Equipment | 12 | 13.6% |
| Speed | 12 | 13.6% |
| Interference | 10 | 11.4% |
| Privacy | 3 | 3.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.