FCC Consumer Complaints – 4 January 2019
Introduction
On Friday, 4 January 2019, the Federal Communications Commission recorded 13 consumer complaints relating to telecommunications services, complaint volume fell from 658 complaints the previous day. Reports were received from 10 states and territories, with Georgia recording slightly more complaints than other locations. The most common issue reported was Billing, accounting for 6 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 13
- States & territories reporting
- 10
- Most common issue
- Billing (6)
- Most reported state/territory
- Georgia (3)
Where the complaints came from
On 4 January 2019, the 13 complaints recorded by the Federal Communications Commission were reported from 12 cities across 10 states and territories. Due to the relatively low number of complaints recorded on this date, detailed analysis of their geographic distribution is not presented.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Georgia | 3 | 23.1% |
| Florida | 2 | 15.4% |
| Arkansas | 1 | 7.7% |
| California | 1 | 7.7% |
| Hawaii | 1 | 7.7% |
| Montana | 1 | 7.7% |
| Pennsylvania | 1 | 7.7% |
| Tennessee | 1 | 7.7% |
| Texas | 1 | 7.7% |
| Washington | 1 | 7.7% |
What the complaints were about
Complaints recorded on this date related to 3 different complaint categories. Phone accounted for the largest share, with 6 complaints. This was followed by Internet, which accounted for 5 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 6 | 46.2% |
| Internet | 5 | 38.5% |
| TV | 2 | 15.4% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.