FCC Consumer Complaints – 5 January 2019
Introduction
A total of 6 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 January 2019, this was lower than the 13 complaints recorded the previous day. Complaints were reported across 4 states and territories, with no single location clearly ahead of the others. Reports covered a range of issue types, with no single category dominating.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 6
- States & territories reporting
- 4
Where the complaints came from
The 6 complaints recorded on 5 January 2019 were submitted from 5 cities across 4 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 2 | 33.3% |
| Massachusetts | 2 | 33.3% |
| New Jersey | 1 | 16.7% |
| Pennsylvania | 1 | 16.7% |
What the complaints were about
Complaints recorded on this date related to 2 different complaint categories. The largest number of complaints fell within Phone, which accounted for 3 reports. Only two complaint categories were represented in the reports recorded on this date.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 3 | 50.0% |
| TV | 3 | 50.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.