FCC Consumer Complaints – 7 January 2019
Introduction
On 7 January 2019, the Federal Communications Commission recorded 9 consumer complaints relating to telecommunications services, this was higher than the 3 complaints recorded the previous day. Complaints were reported across 5 states and territories, with California slightly ahead of the other locations. The most common issue reported was Equipment, accounting for 2 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 9
- States & territories reporting
- 5
- Most common issue
- Equipment (2)
- Most reported state/territory
- California (3)
Where the complaints came from
A total of 9 complaints were recorded on 7 January 2019, with reports originating from 9 cities in 5 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 3 | 33.3% |
| Arizona | 2 | 22.2% |
| New York | 2 | 22.2% |
| North Carolina | 1 | 11.1% |
| Ohio | 1 | 11.1% |
What the complaints were about
Complaints recorded on this date related to 2 different complaint categories. Phone accounted for the largest share, with 6 complaints. Only two complaint categories were represented in the reports recorded on this date.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 6 | 66.7% |
| Internet | 3 | 33.3% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.