FCC Consumer Complaints – 8 January 2019
Introduction
A total of 8 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 8 January 2019, complaint volume fell from 9 complaints the day before. Complaints were reported across 7 states and territories, and New York generated the highest number of submissions with 2 complaints. Equipment recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 8
- States & territories reporting
- 7
- Most common issue
- Equipment (3)
- Most reported state/territory
- New York (2)
Where the complaints came from
Reports recorded on 8 January 2019 show 8 complaints originating from 8 cities across 7 states and territories. With a relatively low number of complaints recorded on this date, no detailed geographic analysis is included.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 2 | 25.0% |
| Arizona | 1 | 12.5% |
| Illinois | 1 | 12.5% |
| New Mexico | 1 | 12.5% |
| Oregon | 1 | 12.5% |
| Texas | 1 | 12.5% |
| Virginia | 1 | 12.5% |
What the complaints were about
The complaints recorded on this date fell into 3 different complaint categories. Phone was the most reported category, with 5 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 5 | 62.5% |
| Internet | 2 | 25.0% |
| TV | 1 | 12.5% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.