FCC Consumer Complaints – 10 January 2019
Introduction
A total of 12 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 January 2019, this represented an increase from the 7 complaints recorded the previous day. Reports were received from 10 states and territories, with complaints distributed across multiple locations with similar counts. No single issue type accounted for a clearly higher number of complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 12
- States & territories reporting
- 10
Where the complaints came from
Reports recorded on 10 January 2019 show 12 complaints originating from 11 cities across 10 states and territories. Due to the relatively low number of complaints recorded on this date, detailed analysis of their geographic distribution is not presented.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 2 | 16.7% |
| North Carolina | 2 | 16.7% |
| Delaware | 1 | 8.3% |
| Florida | 1 | 8.3% |
| Illinois | 1 | 8.3% |
| Missouri | 1 | 8.3% |
| New Jersey | 1 | 8.3% |
| Ohio | 1 | 8.3% |
| Pennsylvania | 1 | 8.3% |
| Texas | 1 | 8.3% |
What the complaints were about
A total of 3 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 6 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 6 | 50.0% |
| Internet | 3 | 25.0% |
| TV | 3 | 25.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.