FCC Consumer Complaints – 15 January 2019
Introduction
The Federal Communications Commission recorded 8 consumer complaints on Tuesday, 15 January 2019 relating to telecommunications services, complaint volume fell from 10 complaints the previous day. Complaints were reported across 7 states and territories, and Pennsylvania generated the highest number of submissions with 2 complaints. Complaints were most commonly associated with Billing, accounting for 3 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 8
- States & territories reporting
- 7
- Most common issue
- Billing (3)
- Most reported state/territory
- Pennsylvania (2)
Where the complaints came from
The 8 complaints recorded on 15 January 2019 originated from 8 cities across 7 states and territories. With a relatively low number of complaints recorded on this date, no detailed geographic analysis is included.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Pennsylvania | 2 | 25.0% |
| California | 1 | 12.5% |
| Florida | 1 | 12.5% |
| Missouri | 1 | 12.5% |
| Oklahoma | 1 | 12.5% |
| South Carolina | 1 | 12.5% |
| Virginia | 1 | 12.5% |
What the complaints were about
A total of 3 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 4 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 4 | 50.0% |
| Internet | 2 | 25.0% |
| TV | 2 | 25.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.