FCC Consumer Complaints – 14 January 2019
Introduction
The Federal Communications Commission recorded 10 consumer complaints on Monday, 14 January 2019 relating to telecommunications services, this was higher than the 3 complaints recorded the previous day. Reports were received from 5 states and territories, with complaints distributed across multiple locations with similar counts. Complaints were most commonly associated with Billing, accounting for 5 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 10
- States & territories reporting
- 5
- Most common issue
- Billing (5)
Where the complaints came from
The 10 complaints recorded on 14 January 2019 were submitted from 10 cities across 5 states and territories. With a relatively low number of complaints recorded on this date, no detailed geographic analysis is included.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 3 | 30.0% |
| Texas | 3 | 30.0% |
| Massachusetts | 2 | 20.0% |
| Colorado | 1 | 10.0% |
| Virginia | 1 | 10.0% |
What the complaints were about
A total of 3 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 4 complaints. This was followed by Internet, which accounted for 3 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 4 | 40.0% |
| Internet | 3 | 30.0% |
| TV | 3 | 30.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.