FCC Consumer Complaints – 20 January 2019
Introduction
The Federal Communications Commission recorded 5 consumer complaints on Sunday, 20 January 2019 relating to telecommunications services, complaint volume fell from 7 complaints the day before. Submissions were made from 4 states and territories, with Massachusetts accounting for the highest number of complaints at 2. Equipment was the most frequently reported issue, with 3 complaints recorded.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 5
- States & territories reporting
- 4
- Most common issue
- Equipment (3)
- Most reported state/territory
- Massachusetts (2)
Where the complaints came from
The 5 complaints recorded on 20 January 2019 were submitted from 5 cities across 4 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Massachusetts | 2 | 40.0% |
| Florida | 1 | 20.0% |
| Kansas | 1 | 20.0% |
| North Carolina | 1 | 20.0% |
What the complaints were about
Complaints recorded on this date related to 3 different complaint categories. Internet accounted for the largest share, with 2 complaints. This was followed by TV, which accounted for 2 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 2 | 40.0% |
| TV | 2 | 40.0% |
| Phone | 1 | 20.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.