FCC Consumer Complaints – 21 January 2019
Introduction
On Monday, 21 January 2019, 8 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 5 complaints recorded the day before. The complaints came from 8 states and territories, without one location accounting for a clearly higher number of reports. Complaints were most commonly associated with Equipment, accounting for 4 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 8
- States & territories reporting
- 8
- Most common issue
- Equipment (4)
Where the complaints came from
A total of 8 complaints were recorded on 21 January 2019, with reports originating from 8 cities in 8 states and territories. Due to the relatively low number of complaints recorded on this date, detailed analysis of their geographic distribution is not presented.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 1 | 12.5% |
| California | 1 | 12.5% |
| Idaho | 1 | 12.5% |
| Illinois | 1 | 12.5% |
| Louisiana | 1 | 12.5% |
| Mississippi | 1 | 12.5% |
| Tennessee | 1 | 12.5% |
| Texas | 1 | 12.5% |
What the complaints were about
A total of 3 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 3 complaints. This was followed by TV, which accounted for 3 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 3 | 37.5% |
| TV | 3 | 37.5% |
| Internet | 2 | 25.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.