FCC Consumer Complaints – 24 January 2019
Introduction
On 24 January 2019, 8 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 4 complaints recorded the previous day. The complaints came from 5 states and territories, with Texas recording the largest share of reports at 4 complaints. The most common issue reported was Equipment, accounting for 4 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 8
- States & territories reporting
- 5
- Most common issue
- Equipment (4)
- Most reported state/territory
- Texas (4)
Where the complaints came from
On 24 January 2019, the 8 complaints recorded by the Federal Communications Commission were reported from 8 cities across 5 states and territories. With a relatively low number of complaints recorded on this date, no detailed geographic analysis is included.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 4 | 50.0% |
| Arizona | 1 | 12.5% |
| California | 1 | 12.5% |
| New York | 1 | 12.5% |
| Ohio | 1 | 12.5% |
What the complaints were about
Complaints recorded on this date related to 3 different complaint categories. Internet accounted for the largest share, with 3 complaints. This was followed by Phone, which accounted for 3 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 3 | 37.5% |
| Phone | 3 | 37.5% |
| TV | 2 | 25.0% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.