FCC Consumer Complaints – 25 January 2019
Introduction
On 25 January 2019, the Federal Communications Commission recorded 6 consumer complaints relating to telecommunications services, this represented a decline from the 8 complaints recorded the previous day. Reports were received from 5 states and territories, with Texas accounting for the largest number of submissions at 2 complaints. The most common issue reported was Availability, accounting for 2 complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 6
- States & territories reporting
- 5
- Most common issue
- Availability (2)
- Most reported state/territory
- Texas (2)
Where the complaints came from
On 25 January 2019, the 6 complaints recorded by the Federal Communications Commission were reported from 6 cities across 5 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 2 | 33.3% |
| Florida | 1 | 16.7% |
| Michigan | 1 | 16.7% |
| Minnesota | 1 | 16.7% |
| New Jersey | 1 | 16.7% |
What the complaints were about
The complaints recorded on this date fell into 2 different complaint categories. The largest number of complaints fell within Phone, which accounted for 4 reports. Only two complaint categories were represented in the reports recorded on this date.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 4 | 66.7% |
| Internet | 2 | 33.3% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.