FCC Consumer Complaints – 26 January 2019
Introduction
On Saturday, 26 January 2019, 330 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 6 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 217 complaints recorded.
Key statistics
- Total complaints
- 330
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (217)
- Most reported state/territory
- California (35)
Where the complaints came from
On 26 January 2019, the 330 complaints recorded by the Federal Communications Commission were reported from 228 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 10.6% |
| Florida | 33 | 10.0% |
| Kentucky | 27 | 8.2% |
| West Virginia | 24 | 7.3% |
| Connecticut | 15 | 4.5% |
| Pennsylvania | 15 | 4.5% |
| Colorado | 13 | 3.9% |
| New York | 12 | 3.6% |
| Texas | 12 | 3.6% |
| Illinois | 11 | 3.3% |
| Other states and territories | 133 | 40.3% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone accounted for the largest share, with 262 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 79.4% |
| Internet | 36 | 10.9% |
| TV | 26 | 7.9% |
| Radio | 6 | 1.8% |
Phone complaints
262 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 217 | 82.8% |
| Billing | 16 | 6.1% |
| Equipment | 15 | 5.7% |
| Availability (including rural call completion) | 4 | 1.5% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Privacy | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
36 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 30.6% |
| Speed | 11 | 30.6% |
| Availability | 10 | 27.8% |
| Equipment | 2 | 5.6% |
| Interference | 2 | 5.6% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.