FCC Consumer Complaints – 27 January 2019
Introduction
A total of 329 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 January 2019, complaint volume fell from 330 complaints the day before. Reports were received from 44 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 159 complaints recorded.
Key statistics
- Total complaints
- 329
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (159)
- Most reported state/territory
- Florida (46)
Where the complaints came from
A total of 329 complaints were recorded on 27 January 2019, with reports originating from 214 cities in 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 46 | 14.0% |
| New York | 34 | 10.3% |
| California | 28 | 8.5% |
| Ohio | 26 | 7.9% |
| New Jersey | 20 | 6.1% |
| Connecticut | 15 | 4.6% |
| Michigan | 11 | 3.3% |
| North Carolina | 11 | 3.3% |
| Illinois | 9 | 2.7% |
| Texas | 9 | 2.7% |
| Other states and territories | 120 | 36.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 217 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 66.0% |
| TV | 60 | 18.2% |
| Internet | 44 | 13.4% |
| Radio | 5 | 1.5% |
| Emergency | 3 | 0.9% |
Phone complaints
217 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 159 | 73.3% |
| Billing | 29 | 13.4% |
| Equipment | 8 | 3.7% |
| Number Portability (keeping your number if you change providers) | 7 | 3.2% |
| Availability (including rural call completion) | 5 | 2.3% |
| Privacy | 4 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Interference (including signal jammers) | 2 | 0.9% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
60 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 38.3% |
| Loud Commercials | 15 | 25.0% |
| Availability | 10 | 16.7% |
| Indecency | 6 | 10.0% |
| Interference | 3 | 5.0% |
| Privacy | 2 | 3.3% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
44 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 29.5% |
| Speed | 10 | 22.7% |
| Availability | 9 | 20.5% |
| Interference | 6 | 13.6% |
| Privacy | 4 | 9.1% |
| Equipment | 2 | 4.5% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.