FCC Consumer Complaints – 2 February 2019
Introduction
The Federal Communications Commission recorded 364 consumer complaints on 2 February 2019 relating to telecommunications services, complaint volume fell from 1083 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 203 complaints.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (203)
- Most reported state/territory
- California (40)
Where the complaints came from
A total of 364 complaints were recorded on 2 February 2019, with reports originating from 303 cities in 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.0% |
| New York | 28 | 7.7% |
| Texas | 26 | 7.1% |
| Florida | 22 | 6.0% |
| Illinois | 22 | 6.0% |
| New Jersey | 17 | 4.7% |
| Pennsylvania | 16 | 4.4% |
| Washington | 15 | 4.1% |
| Massachusetts | 14 | 3.8% |
| Michigan | 14 | 3.8% |
| Other states and territories | 150 | 41.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 256 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 70.3% |
| Internet | 50 | 13.7% |
| TV | 50 | 13.7% |
| Radio | 5 | 1.4% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 203 | 79.3% |
| Billing | 20 | 7.8% |
| Equipment | 13 | 5.1% |
| Availability (including rural call completion) | 7 | 2.7% |
| Number Portability (keeping your number if you change providers) | 5 | 2.0% |
| Privacy | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Interference (including signal jammers) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
50 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 36.0% |
| Availability | 13 | 26.0% |
| Speed | 6 | 12.0% |
| Interference | 5 | 10.0% |
| Privacy | 5 | 10.0% |
| Equipment | 3 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 50.0% |
| Availability | 9 | 18.0% |
| Loud Commercials | 6 | 12.0% |
| Equipment | 5 | 10.0% |
| Indecency | 2 | 4.0% |
| Interference | 2 | 4.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.