FCC Consumer Complaints – 3 February 2019
Introduction
The Federal Communications Commission recorded 274 consumer complaints on Sunday, 3 February 2019 relating to telecommunications services, this represented a decline from the 364 complaints recorded the day before. Complaints were reported across 44 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 115 complaints recorded.
Key statistics
- Total complaints
- 274
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- Texas (31)
Where the complaints came from
The 274 complaints recorded on 3 February 2019 originated from 220 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Texas, where San Antonio accounted for 21 of the 31 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 31 | 11.3% |
| California | 30 | 10.9% |
| Florida | 25 | 9.1% |
| New York | 16 | 5.8% |
| Pennsylvania | 13 | 4.7% |
| North Carolina | 11 | 4.0% |
| Arizona | 10 | 3.6% |
| Michigan | 10 | 3.6% |
| New Jersey | 9 | 3.3% |
| Wisconsin | 8 | 2.9% |
| Other states and territories | 111 | 40.5% |
Location highlight
A large share of complaints in Texas originated from San Antonio, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 170 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 170 | 62.0% |
| TV | 65 | 23.7% |
| Internet | 34 | 12.4% |
| Radio | 5 | 1.8% |
Phone complaints
170 complaints were recorded in this category, representing 62.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 67.6% |
| Billing | 24 | 14.1% |
| Equipment | 8 | 4.7% |
| Availability (including rural call completion) | 7 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.5% |
| Privacy | 6 | 3.5% |
| Interference (including signal jammers) | 2 | 1.2% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
65 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 23 | 35.4% |
| Billing | 16 | 24.6% |
| Equipment | 10 | 15.4% |
| Availability | 7 | 10.8% |
| Loud Commercials | 5 | 7.7% |
| Interference | 4 | 6.2% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
34 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 12 | 35.3% |
| Billing | 8 | 23.5% |
| Availability | 6 | 17.6% |
| Interference | 4 | 11.8% |
| Equipment | 2 | 5.9% |
| Privacy | 2 | 5.9% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.