FCC Consumer Complaints – 10 February 2019
Introduction
The Federal Communications Commission recorded 258 consumer complaints on 10 February 2019 relating to telecommunications services, complaint volume fell from 540 complaints the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 258
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (35)
Where the complaints came from
The 258 complaints recorded on 10 February 2019 originated from 218 cities across 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 13.6% |
| New York | 19 | 7.4% |
| Florida | 16 | 6.2% |
| Texas | 16 | 6.2% |
| Illinois | 13 | 5.0% |
| Pennsylvania | 12 | 4.7% |
| Massachusetts | 11 | 4.3% |
| Georgia | 10 | 3.9% |
| Wisconsin | 10 | 3.9% |
| North Carolina | 9 | 3.5% |
| Other states and territories | 107 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 154 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 154 | 59.7% |
| TV | 51 | 19.8% |
| Internet | 45 | 17.4% |
| Radio | 6 | 2.3% |
| Emergency | 2 | 0.8% |
Phone complaints
154 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 63.6% |
| Billing | 24 | 15.6% |
| Equipment | 10 | 6.5% |
| Availability (including rural call completion) | 7 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Number Portability (keeping your number if you change providers) | 4 | 2.6% |
| Interference (including signal jammers) | 3 | 1.9% |
| Privacy | 2 | 1.3% |
| Junk Faxes | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
51 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 25.5% |
| Indecency | 11 | 21.6% |
| Equipment | 10 | 19.6% |
| Loud Commercials | 8 | 15.7% |
| Availability | 7 | 13.7% |
| Interference | 2 | 3.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Equipment.
Internet complaints
45 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 31.1% |
| Availability | 11 | 24.4% |
| Privacy | 8 | 17.8% |
| Speed | 7 | 15.6% |
| Equipment | 3 | 6.7% |
| Interference | 2 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.