FCC Consumer Complaints – 11 February 2019
Introduction
On 11 February 2019, the Federal Communications Commission recorded 1040 consumer complaints relating to telecommunications services, complaint volume increased from 258 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 698 complaints recorded.
Key statistics
- Total complaints
- 1040
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (698)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1040 complaints recorded on 11 February 2019 were submitted from 699 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.4% |
| Florida | 98 | 9.4% |
| Texas | 80 | 7.7% |
| New York | 55 | 5.3% |
| Pennsylvania | 52 | 5.0% |
| Illinois | 45 | 4.3% |
| Ohio | 44 | 4.2% |
| New Jersey | 41 | 3.9% |
| North Carolina | 34 | 3.3% |
| Virginia | 30 | 2.9% |
| Other states and territories | 436 | 41.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 847 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 847 | 81.4% |
| Internet | 87 | 8.4% |
| TV | 87 | 8.4% |
| Radio | 15 | 1.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
847 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 698 | 82.4% |
| Billing | 65 | 7.7% |
| Equipment | 38 | 4.5% |
| Availability (including rural call completion) | 18 | 2.1% |
| Privacy | 10 | 1.2% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Junk Faxes | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Interference (including signal jammers) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
87 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 32.2% |
| Availability | 20 | 23.0% |
| Speed | 14 | 16.1% |
| Privacy | 13 | 14.9% |
| Equipment | 6 | 6.9% |
| Interference | 6 | 6.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
87 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 50.6% |
| Indecency | 15 | 17.2% |
| Availability | 14 | 16.1% |
| Equipment | 6 | 6.9% |
| Interference | 6 | 6.9% |
| Loud Commercials | 2 | 2.3% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.