FCC Consumer Complaints – 24 March 2019
Introduction
The Federal Communications Commission recorded 315 consumer complaints on Sunday, 24 March 2019 relating to telecommunications services, this represented a decline from the 443 complaints recorded the previous day. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 168 complaints.
Key statistics
- Total complaints
- 315
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (52)
Where the complaints came from
The 315 complaints recorded on 24 March 2019 were submitted from 227 cities across 40 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Ohio, where Granville accounted for 31 of the 37 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 16.5% |
| Ohio | 37 | 11.7% |
| Florida | 29 | 9.2% |
| New York | 19 | 6.0% |
| Texas | 18 | 5.7% |
| North Carolina | 14 | 4.4% |
| New Jersey | 12 | 3.8% |
| Illinois | 11 | 3.5% |
| Washington | 11 | 3.5% |
| Pennsylvania | 10 | 3.2% |
| Other states and territories | 102 | 32.4% |
Location highlight
Granville accounted for the majority of complaints recorded in Ohio.
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 225 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 225 | 71.4% |
| TV | 39 | 12.4% |
| Internet | 36 | 11.4% |
| Radio | 15 | 4.8% |
Phone complaints
225 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 74.7% |
| Billing | 21 | 9.3% |
| Equipment | 10 | 4.4% |
| Number Portability (keeping your number if you change providers) | 7 | 3.1% |
| Availability (including rural call completion) | 6 | 2.7% |
| Privacy | 5 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Interference (including signal jammers) | 2 | 0.9% |
| Junk Faxes | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
39 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 46.2% |
| Availability | 6 | 15.4% |
| Indecency | 5 | 12.8% |
| Loud Commercials | 4 | 10.3% |
| Equipment | 3 | 7.7% |
| Interference | 3 | 7.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
36 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 30.6% |
| Availability | 7 | 19.4% |
| Speed | 7 | 19.4% |
| Privacy | 6 | 16.7% |
| Interference | 3 | 8.3% |
| Equipment | 2 | 5.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
Unwanted calls
There were 168 complaints relating to unwanted calls on this date, representing 53.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (832) 266-1772 | 8 | 4.8% |
| (202) 381-9452 | 2 | 1.2% |
| (305) 421-0400 | 2 | 1.2% |
| (708) 280-1363 | 2 | 1.2% |
| (201) 515-2391 | 1 | 0.6% |
| (205) 236-8200 | 1 | 0.6% |
| (224) 225-0915 | 1 | 0.6% |
| (224) 228-8644 | 1 | 0.6% |
| (267) 371-5353 | 1 | 0.6% |
| (270) 977-8927 | 1 | 0.6% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (832) 266-1772 | 8 | 4.8% |
| (305) 421-0400 | 2 | 1.2% |
| (708) 280-1363 | 2 | 1.2% |
| (962) 776-0100 | 2 | 1.2% |
| (202) 381-9452 | 1 | 0.6% |
| (205) 303-3174 | 1 | 0.6% |
| (210) 960-7548 | 1 | 0.6% |
| (216) 564-7666 | 1 | 0.6% |
| (224) 225-0915 | 1 | 0.6% |
| (267) 371-5353 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (832) 266-1772 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.