FCC Consumer Complaints – 27 March 2019
Introduction
On 27 March 2019, 1410 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1321 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 1044 complaints.
Key statistics
- Total complaints
- 1410
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (1044)
- Most reported state/territory
- California (161)
Where the complaints came from
The 1410 complaints recorded on 27 March 2019 originated from 894 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 11.4% |
| Florida | 115 | 8.2% |
| Texas | 110 | 7.8% |
| New York | 78 | 5.5% |
| Pennsylvania | 65 | 4.6% |
| Ohio | 56 | 4.0% |
| Michigan | 54 | 3.8% |
| North Carolina | 50 | 3.5% |
| Virginia | 42 | 3.0% |
| Colorado | 37 | 2.6% |
| Other states and territories | 638 | 45.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1198 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1198 | 85.0% |
| TV | 103 | 7.3% |
| Internet | 89 | 6.3% |
| Radio | 14 | 1.0% |
| Emergency | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
1198 complaints were recorded in this category, representing 85.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1044 | 87.1% |
| Billing | 67 | 5.6% |
| Availability (including rural call completion) | 22 | 1.8% |
| Equipment | 19 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.0% |
| Privacy | 10 | 0.8% |
| Junk Faxes | 9 | 0.8% |
| Interference (including signal jammers) | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
103 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 62.1% |
| Availability | 19 | 18.4% |
| Indecency | 8 | 7.8% |
| Equipment | 6 | 5.8% |
| Loud Commercials | 5 | 4.9% |
| Privacy | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
89 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.7% |
| Availability | 24 | 27.0% |
| Speed | 13 | 14.6% |
| Privacy | 8 | 9.0% |
| Interference | 5 | 5.6% |
| Equipment | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
1044 complaints relating to unwanted calls were recorded on this date, accounting for 74% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (949) 506-5913 | 8 | 0.8% |
| (555) 555-5555 | 7 | 0.7% |
| (267) 756-2052 | 4 | 0.4% |
| (267) 756-2056 | 3 | 0.3% |
| (888) 414-2430 | 3 | 0.3% |
| (951) 439-7002 | 3 | 0.3% |
| (202) 393-9624 | 2 | 0.2% |
| (213) 784-7173 | 2 | 0.2% |
| (267) 756-2036 | 2 | 0.2% |
| (267) 756-2081 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (949) 506-5913 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.