FCC Consumer Complaints – 1 April 2019
Introduction
The Federal Communications Commission recorded 1072 consumer complaints on Monday, 1 April 2019 relating to telecommunications services, complaint volume increased from 236 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 744 complaints.
Key statistics
- Total complaints
- 1072
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (744)
- Most reported state/territory
- California (105)
Where the complaints came from
The 1072 complaints recorded on 1 April 2019 originated from 728 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 9.8% |
| Texas | 104 | 9.7% |
| Florida | 84 | 7.8% |
| New York | 58 | 5.4% |
| Illinois | 45 | 4.2% |
| North Carolina | 45 | 4.2% |
| New Jersey | 43 | 4.0% |
| Ohio | 43 | 4.0% |
| Pennsylvania | 42 | 3.9% |
| Georgia | 38 | 3.5% |
| Other states and territories | 460 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 881 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 881 | 82.2% |
| TV | 105 | 9.8% |
| Internet | 69 | 6.4% |
| Radio | 15 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
881 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 744 | 84.4% |
| Billing | 54 | 6.1% |
| Equipment | 19 | 2.2% |
| Availability (including rural call completion) | 18 | 2.0% |
| Junk Faxes | 15 | 1.7% |
| Number Portability (keeping your number if you change providers) | 15 | 1.7% |
| Privacy | 9 | 1.0% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
105 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 52.4% |
| Availability | 26 | 24.8% |
| Indecency | 8 | 7.6% |
| Equipment | 7 | 6.7% |
| Loud Commercials | 7 | 6.7% |
| Interference | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
69 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 44.9% |
| Availability | 23 | 33.3% |
| Speed | 6 | 8.7% |
| Equipment | 5 | 7.2% |
| Interference | 2 | 2.9% |
| Privacy | 2 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.