FCC Consumer Complaints – 2 April 2019
Introduction
On 2 April 2019, 1272 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1072 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 956 complaints.
Key statistics
- Total complaints
- 1272
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (956)
- Most reported state/territory
- California (157)
Where the complaints came from
The 1272 complaints recorded on 2 April 2019 were submitted from 800 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 12.3% |
| Florida | 118 | 9.3% |
| Texas | 107 | 8.4% |
| New York | 65 | 5.1% |
| Virginia | 55 | 4.3% |
| Ohio | 53 | 4.2% |
| Illinois | 47 | 3.7% |
| Pennsylvania | 46 | 3.6% |
| North Carolina | 41 | 3.2% |
| Georgia | 40 | 3.1% |
| Other states and territories | 540 | 42.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1105 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1105 | 86.9% |
| Internet | 76 | 6.0% |
| TV | 74 | 5.8% |
| Radio | 12 | 0.9% |
| Emergency | 3 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1105 complaints were recorded in this category, representing 86.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 956 | 86.5% |
| Billing | 56 | 5.1% |
| Equipment | 21 | 1.9% |
| Availability (including rural call completion) | 19 | 1.7% |
| Junk Faxes | 16 | 1.4% |
| Number Portability (keeping your number if you change providers) | 16 | 1.4% |
| Privacy | 9 | 0.8% |
| Interference (including signal jammers) | 6 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
76 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 36.8% |
| Billing | 23 | 30.3% |
| Interference | 8 | 10.5% |
| Privacy | 7 | 9.2% |
| Speed | 7 | 9.2% |
| Equipment | 3 | 3.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 62.2% |
| Availability | 14 | 18.9% |
| Equipment | 4 | 5.4% |
| Interference | 3 | 4.1% |
| Loud Commercials | 3 | 4.1% |
| Indecency | 2 | 2.7% |
| Privacy | 2 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 956 complaints relating to unwanted calls were recorded on this date, representing 75.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (267) 756-2312 | 5 | 0.5% |
| (267) 756-2324 | 4 | 0.4% |
| (267) 756-2200 | 3 | 0.3% |
| (267) 756-2294 | 3 | 0.3% |
| (267) 756-2306 | 3 | 0.3% |
| (267) 756-2346 | 3 | 0.3% |
| (267) 756-2348 | 3 | 0.3% |
| (806) 310-9499 | 3 | 0.3% |
| (208) 314-9667 | 2 | 0.2% |
| (210) 460-1179 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (267) 756-2312 | 7 | 0.7% |
| (207) 952-6047 | 4 | 0.4% |
| (267) 756-2306 | 4 | 0.4% |
| (267) 756-2324 | 4 | 0.4% |
| (904) 512-2257 | 4 | 0.4% |
| (202) 539-1661 | 2 | 0.2% |
| (208) 314-9667 | 2 | 0.2% |
| (210) 460-1179 | 2 | 0.2% |
| (239) 314-2309 | 2 | 0.2% |
| (267) 756-2283 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (267) 756-2312 was reported slightly more often than other business contact numbers.
- (267) 756-2312 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.