FCC Consumer Complaints – 6 April 2019
Introduction
A total of 319 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 April 2019, this represented a decline from the 1055 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 218 complaints.
Key statistics
- Total complaints
- 319
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (218)
- Most reported state/territory
- California (42)
Where the complaints came from
The 319 complaints recorded on 6 April 2019 were submitted from 253 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 13.2% |
| Texas | 25 | 7.8% |
| Florida | 19 | 6.0% |
| New York | 18 | 5.6% |
| Arizona | 15 | 4.7% |
| Maryland | 12 | 3.8% |
| New Jersey | 12 | 3.8% |
| Virginia | 12 | 3.8% |
| North Carolina | 10 | 3.1% |
| Nevada | 10 | 3.1% |
| Other states and territories | 144 | 45.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 258 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 258 | 80.9% |
| TV | 35 | 11.0% |
| Internet | 19 | 6.0% |
| Radio | 6 | 1.9% |
| Emergency | 1 | 0.3% |
Phone complaints
258 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 218 | 84.5% |
| Billing | 18 | 7.0% |
| Junk Faxes | 5 | 1.9% |
| Privacy | 5 | 1.9% |
| Availability (including rural call completion) | 4 | 1.6% |
| Equipment | 3 | 1.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Junk Faxes and Privacy.
TV complaints
35 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 45.7% |
| Availability | 13 | 37.1% |
| Indecency | 4 | 11.4% |
| Equipment | 1 | 2.9% |
| Loud Commercials | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.