FCC Consumer Complaints – 7 April 2019
Introduction
On 7 April 2019, the Federal Communications Commission recorded 176 consumer complaints relating to telecommunications services, complaint volume fell from 319 complaints the day before. Reports were received from 36 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 82 complaints.
Key statistics
- Total complaints
- 176
- States & territories reporting
- 36
- Most common issue
- Unwanted Calls (82)
- Most reported state/territory
- California (22)
Where the complaints came from
A total of 176 complaints were recorded on 7 April 2019, with reports originating from 147 cities in 36 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 22 | 12.5% |
| Florida | 18 | 10.2% |
| Texas | 15 | 8.5% |
| New York | 14 | 8.0% |
| Ohio | 9 | 5.1% |
| Pennsylvania | 9 | 5.1% |
| Arizona | 8 | 4.5% |
| North Carolina | 8 | 4.5% |
| New Jersey | 8 | 4.5% |
| Georgia | 7 | 4.0% |
| Other states and territories | 58 | 33.0% |
What the complaints were about
The complaints recorded on this date were spread across 3 complaint categories. Phone accounted for the largest share, with 117 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 117 | 66.5% |
| Internet | 32 | 18.2% |
| TV | 27 | 15.3% |
Phone complaints
117 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 82 | 70.1% |
| Billing | 17 | 14.5% |
| Availability (including rural call completion) | 5 | 4.3% |
| Number Portability (keeping your number if you change providers) | 4 | 3.4% |
| Equipment | 3 | 2.6% |
| Interference (including signal jammers) | 3 | 2.6% |
| Junk Faxes | 2 | 1.7% |
| Privacy | 1 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
32 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 28.1% |
| Billing | 9 | 28.1% |
| Interference | 6 | 18.8% |
| Speed | 6 | 18.8% |
| Privacy | 2 | 6.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Interference.
TV complaints
27 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 44.4% |
| Billing | 8 | 29.6% |
| Loud Commercials | 5 | 18.5% |
| Equipment | 1 | 3.7% |
| Indecency | 1 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 82 complaints relating to unwanted calls on this date, representing 46.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (832) 266-1772 | 6 | 7.3% |
| (469) 854-4859 | 3 | 3.7% |
| (202) 539-1412 | 1 | 1.2% |
| (202) 759-0375 | 1 | 1.2% |
| (214) 856-7678 | 1 | 1.2% |
| (229) 489-4222 | 1 | 1.2% |
| (317) 665-0266 | 1 | 1.2% |
| (404) 926-3085 | 1 | 1.2% |
| (408) 598-1721 | 1 | 1.2% |
| (415) 350-7721 | 1 | 1.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (832) 266-1772 | 6 | 7.3% |
| (850) 550-9974 | 2 | 2.4% |
| (202) 539-1412 | 1 | 1.2% |
| (202) 759-0375 | 1 | 1.2% |
| (206) 745-0957 | 1 | 1.2% |
| (214) 856-7678 | 1 | 1.2% |
| (240) 817-5866 | 1 | 1.2% |
| (317) 665-0266 | 1 | 1.2% |
| (338) 259-3084 | 1 | 1.2% |
| (408) 598-1721 | 1 | 1.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (832) 266-1772 stood out as the most frequently reported business contact number.
- (832) 266-1772 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.