FCC Consumer Complaints – 8 April 2019
Introduction
A total of 1036 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 8 April 2019, complaint volume increased from 176 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 725 complaints.
Key statistics
- Total complaints
- 1036
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (725)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 8 April 2019 show 1036 complaints originating from 715 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 9.9% |
| Florida | 92 | 8.9% |
| Texas | 71 | 6.9% |
| New York | 63 | 6.1% |
| Pennsylvania | 58 | 5.6% |
| New Jersey | 49 | 4.7% |
| Virginia | 42 | 4.1% |
| North Carolina | 38 | 3.7% |
| Ohio | 36 | 3.5% |
| Illinois | 32 | 3.1% |
| Other states and territories | 450 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 855 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 855 | 82.5% |
| Internet | 90 | 8.7% |
| TV | 70 | 6.8% |
| Radio | 19 | 1.8% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
855 complaints were recorded in this category, representing 82.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 725 | 84.8% |
| Billing | 69 | 8.1% |
| Equipment | 14 | 1.6% |
| Availability (including rural call completion) | 12 | 1.4% |
| Junk Faxes | 11 | 1.3% |
| Number Portability (keeping your number if you change providers) | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
| Privacy | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
90 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 36.7% |
| Availability | 26 | 28.9% |
| Speed | 14 | 15.6% |
| Interference | 8 | 8.9% |
| Equipment | 5 | 5.6% |
| Privacy | 4 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
70 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 57.1% |
| Availability | 13 | 18.6% |
| Equipment | 9 | 12.9% |
| Indecency | 2 | 2.9% |
| Interference | 2 | 2.9% |
| Loud Commercials | 2 | 2.9% |
| Privacy | 2 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 725 complaints relating to unwanted calls on this date, representing 70% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (239) 301-5215 | 6 | 0.8% |
| (561) 277-6733 | 4 | 0.6% |
| (239) 243-9461 | 3 | 0.4% |
| (402) 253-0507 | 3 | 0.4% |
| (478) 313-4111 | 3 | 0.4% |
| (832) 266-1772 | 3 | 0.4% |
| (214) 366-6900 | 2 | 0.3% |
| (412) 200-5226 | 2 | 0.3% |
| (561) 225-2487 | 2 | 0.3% |
| (561) 257-4868 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (239) 301-5215 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.