FCC Consumer Complaints – 9 April 2019
Introduction
The Federal Communications Commission recorded 1228 consumer complaints on Tuesday, 9 April 2019 relating to telecommunications services, this represented an increase from the 1036 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 904 complaints.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (904)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1228 complaints recorded on 9 April 2019 were submitted from 805 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 10.8% |
| Florida | 103 | 8.4% |
| Texas | 96 | 7.8% |
| New York | 84 | 6.8% |
| Georgia | 57 | 4.6% |
| Pennsylvania | 47 | 3.8% |
| North Carolina | 46 | 3.7% |
| New Jersey | 44 | 3.6% |
| Illinois | 42 | 3.4% |
| Ohio | 37 | 3.0% |
| Other states and territories | 529 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 1047 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1047 | 85.3% |
| Internet | 86 | 7.0% |
| TV | 77 | 6.3% |
| Radio | 16 | 1.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
1047 complaints were recorded in this category, representing 85.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 904 | 86.3% |
| Billing | 46 | 4.4% |
| Equipment | 23 | 2.2% |
| Availability (including rural call completion) | 22 | 2.1% |
| Junk Faxes | 17 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 7 | 0.7% |
| Privacy | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
86 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 50.0% |
| Availability | 26 | 30.2% |
| Speed | 7 | 8.1% |
| Privacy | 4 | 4.7% |
| Equipment | 3 | 3.5% |
| Interference | 3 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 49.4% |
| Availability | 19 | 24.7% |
| Equipment | 10 | 13.0% |
| Indecency | 4 | 5.2% |
| Interference | 3 | 3.9% |
| Loud Commercials | 3 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.