FCC Consumer Complaints – 10 April 2019
Introduction
A total of 1214 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 10 April 2019, this represented a decline from the 1228 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 902 complaints.
Key statistics
- Total complaints
- 1214
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (902)
- Most reported state/territory
- California (163)
Where the complaints came from
The 1214 complaints recorded on 10 April 2019 were submitted from 833 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 163 | 13.4% |
| Florida | 100 | 8.2% |
| Texas | 83 | 6.8% |
| New York | 64 | 5.3% |
| Ohio | 59 | 4.9% |
| Pennsylvania | 45 | 3.7% |
| North Carolina | 42 | 3.5% |
| Illinois | 39 | 3.2% |
| New Jersey | 38 | 3.1% |
| Washington | 38 | 3.1% |
| Other states and territories | 536 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1037 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1037 | 85.4% |
| Internet | 80 | 6.6% |
| TV | 78 | 6.4% |
| Radio | 17 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1037 complaints were recorded in this category, representing 85.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 902 | 87.0% |
| Billing | 45 | 4.3% |
| Availability (including rural call completion) | 27 | 2.6% |
| Equipment | 27 | 2.6% |
| Privacy | 12 | 1.2% |
| Junk Faxes | 10 | 1.0% |
| Number Portability (keeping your number if you change providers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Interference (including signal jammers) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
80 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 43.8% |
| Availability | 21 | 26.3% |
| Speed | 13 | 16.3% |
| Privacy | 7 | 8.8% |
| Interference | 3 | 3.8% |
| Equipment | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
78 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 52.6% |
| Availability | 21 | 26.9% |
| Equipment | 7 | 9.0% |
| Loud Commercials | 5 | 6.4% |
| Indecency | 3 | 3.8% |
| Interference | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.