FCC Consumer Complaints – 13 April 2019
Introduction
On Saturday, 13 April 2019, the Federal Communications Commission recorded 342 consumer complaints relating to telecommunications services, complaint volume fell from 1084 complaints the previous day. Reports were received from 48 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 210 complaints.
Key statistics
- Total complaints
- 342
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (210)
- Most reported state/territory
- Texas (42)
Where the complaints came from
The 342 complaints recorded on 13 April 2019 were submitted from 260 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 42 | 12.3% |
| California | 34 | 9.9% |
| Florida | 29 | 8.5% |
| New York | 22 | 6.4% |
| Pennsylvania | 13 | 3.8% |
| Arizona | 12 | 3.5% |
| Washington | 12 | 3.5% |
| Georgia | 11 | 3.2% |
| Virginia | 11 | 3.2% |
| Illinois | 10 | 2.9% |
| Other states and territories | 146 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 29 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 248 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 248 | 72.5% |
| TV | 51 | 14.9% |
| Internet | 35 | 10.2% |
| Radio | 7 | 2.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
248 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 210 | 84.7% |
| Billing | 16 | 6.5% |
| Equipment | 8 | 3.2% |
| Availability (including rural call completion) | 6 | 2.4% |
| Privacy | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
51 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 45.1% |
| Availability | 11 | 21.6% |
| Equipment | 5 | 9.8% |
| Loud Commercials | 4 | 7.8% |
| Indecency | 3 | 5.9% |
| Privacy | 3 | 5.9% |
| Interference | 2 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
35 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 42.9% |
| Availability | 13 | 37.1% |
| Privacy | 4 | 11.4% |
| Speed | 2 | 5.7% |
| Interference | 1 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.