FCC Consumer Complaints – 14 April 2019
Introduction
On Sunday, 14 April 2019, the Federal Communications Commission recorded 242 consumer complaints relating to telecommunications services, this was lower than the 342 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 128 complaints.
Key statistics
- Total complaints
- 242
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (128)
- Most reported state/territory
- California (27)
Where the complaints came from
Across 198 cities in 44 states and territories, a total of 242 complaints were recorded on 14 April 2019. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 27 | 11.2% |
| Texas | 20 | 8.3% |
| Florida | 19 | 7.9% |
| Massachusetts | 13 | 5.4% |
| Michigan | 13 | 5.4% |
| Virginia | 11 | 4.5% |
| New York | 10 | 4.1% |
| Pennsylvania | 10 | 4.1% |
| Arizona | 9 | 3.7% |
| Kentucky | 9 | 3.7% |
| Other states and territories | 101 | 41.7% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 165 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 165 | 68.2% |
| Internet | 35 | 14.5% |
| TV | 35 | 14.5% |
| Radio | 4 | 1.7% |
| Emergency | 3 | 1.2% |
Phone complaints
165 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 128 | 77.6% |
| Billing | 10 | 6.1% |
| Equipment | 8 | 4.8% |
| Junk Faxes | 5 | 3.0% |
| Availability (including rural call completion) | 4 | 2.4% |
| Interference (including signal jammers) | 3 | 1.8% |
| Privacy | 3 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Junk Faxes.
Internet complaints
35 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 37.1% |
| Billing | 6 | 17.1% |
| Speed | 6 | 17.1% |
| Equipment | 4 | 11.4% |
| Interference | 3 | 8.6% |
| Privacy | 3 | 8.6% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
35 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 42.9% |
| Billing | 6 | 17.1% |
| Indecency | 6 | 17.1% |
| Loud Commercials | 6 | 17.1% |
| Equipment | 2 | 5.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.