FCC Consumer Complaints – 23 April 2019
Introduction
A total of 982 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 23 April 2019, this represented an increase from the 852 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 678 complaints.
Key statistics
- Total complaints
- 982
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (678)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 982 complaints were recorded on 23 April 2019, with reports originating from 675 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.8% |
| Florida | 98 | 10.0% |
| Texas | 81 | 8.2% |
| New York | 56 | 5.7% |
| Illinois | 48 | 4.9% |
| Ohio | 46 | 4.7% |
| Michigan | 43 | 4.4% |
| Pennsylvania | 43 | 4.4% |
| North Carolina | 34 | 3.5% |
| Virginia | 32 | 3.3% |
| Other states and territories | 390 | 39.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 819 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 819 | 83.4% |
| Internet | 79 | 8.0% |
| TV | 74 | 7.5% |
| Radio | 7 | 0.7% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
819 complaints were recorded in this category, representing 83.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 678 | 82.8% |
| Billing | 43 | 5.3% |
| Availability (including rural call completion) | 26 | 3.2% |
| Equipment | 25 | 3.1% |
| Junk Faxes | 16 | 2.0% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Interference (including signal jammers) | 6 | 0.7% |
| Privacy | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
79 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 46.8% |
| Availability | 24 | 30.4% |
| Equipment | 6 | 7.6% |
| Privacy | 6 | 7.6% |
| Interference | 3 | 3.8% |
| Speed | 3 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 63.5% |
| Availability | 13 | 17.6% |
| Equipment | 5 | 6.8% |
| Loud Commercials | 5 | 6.8% |
| Privacy | 2 | 2.7% |
| Indecency | 1 | 1.4% |
| Interference | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.