FCC Consumer Complaints – 29 April 2019
Introduction
The Federal Communications Commission recorded 1042 consumer complaints on Monday, 29 April 2019 relating to telecommunications services, complaint volume increased from 228 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 713 complaints.
Key statistics
- Total complaints
- 1042
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (713)
- Most reported state/territory
- California (143)
Where the complaints came from
A total of 1042 complaints were recorded on 29 April 2019, with reports originating from 687 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.7% |
| Illinois | 93 | 8.9% |
| Texas | 80 | 7.7% |
| Florida | 76 | 7.3% |
| New York | 63 | 6.0% |
| Pennsylvania | 44 | 4.2% |
| North Carolina | 40 | 3.8% |
| Ohio | 36 | 3.5% |
| New Jersey | 34 | 3.3% |
| Arizona | 27 | 2.6% |
| Other states and territories | 405 | 38.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 880 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 880 | 84.5% |
| Internet | 77 | 7.4% |
| TV | 65 | 6.2% |
| Radio | 18 | 1.7% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
880 complaints were recorded in this category, representing 84.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 713 | 81.0% |
| Billing | 70 | 8.0% |
| Equipment | 21 | 2.4% |
| Availability (including rural call completion) | 19 | 2.2% |
| Junk Faxes | 18 | 2.0% |
| Interference (including signal jammers) | 15 | 1.7% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Privacy | 5 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
77 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 35.1% |
| Availability | 23 | 29.9% |
| Speed | 10 | 13.0% |
| Privacy | 8 | 10.4% |
| Equipment | 6 | 7.8% |
| Interference | 3 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 63.1% |
| Availability | 16 | 24.6% |
| Equipment | 5 | 7.7% |
| Interference | 1 | 1.5% |
| Loud Commercials | 1 | 1.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.