FCC Consumer Complaints – 28 April 2019
Introduction
On 28 April 2019, 228 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 399 complaints recorded the day before. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 122 complaints.
Key statistics
- Total complaints
- 228
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- California (39)
Where the complaints came from
Across 183 cities in 40 states and territories, a total of 228 complaints were recorded on 28 April 2019. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 17.1% |
| Florida | 32 | 14.0% |
| Texas | 16 | 7.0% |
| Pennsylvania | 12 | 5.3% |
| New York | 11 | 4.8% |
| Kentucky | 9 | 3.9% |
| Colorado | 8 | 3.5% |
| New Jersey | 8 | 3.5% |
| Ohio | 8 | 3.5% |
| Arizona | 7 | 3.1% |
| Other states and territories | 78 | 34.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 157 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 157 | 68.9% |
| Internet | 35 | 15.4% |
| TV | 31 | 13.6% |
| Radio | 3 | 1.3% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
157 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 77.7% |
| Billing | 18 | 11.5% |
| Equipment | 9 | 5.7% |
| Availability (including rural call completion) | 5 | 3.2% |
| Junk Faxes | 1 | 0.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
| Privacy | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
35 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 51.4% |
| Billing | 14 | 40.0% |
| Privacy | 2 | 5.7% |
| Speed | 1 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 38.7% |
| Availability | 9 | 29.0% |
| Loud Commercials | 4 | 12.9% |
| Equipment | 2 | 6.5% |
| Indecency | 2 | 6.5% |
| Interference | 2 | 6.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.