FCC Consumer Complaints – 27 April 2019
Introduction
On Saturday, 27 April 2019, the Federal Communications Commission recorded 399 consumer complaints relating to telecommunications services, this represented a decline from the 1027 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 263 complaints recorded.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (263)
- Most reported state/territory
- California (47)
Where the complaints came from
On 27 April 2019, the 399 complaints recorded by the Federal Communications Commission were reported from 303 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 11.8% |
| New York | 37 | 9.3% |
| Florida | 31 | 7.8% |
| Illinois | 26 | 6.5% |
| Texas | 24 | 6.0% |
| Maryland | 21 | 5.3% |
| Arkansas | 16 | 4.0% |
| North Carolina | 15 | 3.8% |
| Ohio | 15 | 3.8% |
| New Jersey | 13 | 3.3% |
| Other states and territories | 154 | 38.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 297 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 297 | 74.4% |
| Internet | 54 | 13.5% |
| TV | 41 | 10.3% |
| Radio | 5 | 1.3% |
| Emergency | 2 | 0.5% |
Phone complaints
297 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 263 | 88.6% |
| Billing | 12 | 4.0% |
| Availability (including rural call completion) | 7 | 2.4% |
| Privacy | 5 | 1.7% |
| Number Portability (keeping your number if you change providers) | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Equipment | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
54 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 57.4% |
| Billing | 14 | 25.9% |
| Interference | 3 | 5.6% |
| Speed | 3 | 5.6% |
| Equipment | 2 | 3.7% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 46.3% |
| Availability | 10 | 24.4% |
| Equipment | 5 | 12.2% |
| Indecency | 4 | 9.8% |
| Loud Commercials | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.