FCC Consumer Complaints – 26 April 2019
Introduction
The Federal Communications Commission recorded 1027 consumer complaints on Friday, 26 April 2019 relating to telecommunications services, this was lower than the 1081 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 708 complaints.
Key statistics
- Total complaints
- 1027
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (708)
- Most reported state/territory
- California (142)
Where the complaints came from
Reports recorded on 26 April 2019 show 1027 complaints originating from 678 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 13.8% |
| Florida | 93 | 9.1% |
| New York | 67 | 6.5% |
| Texas | 60 | 5.8% |
| Ohio | 54 | 5.3% |
| Maryland | 42 | 4.1% |
| Pennsylvania | 39 | 3.8% |
| North Carolina | 34 | 3.3% |
| New Jersey | 34 | 3.3% |
| Massachusetts | 33 | 3.2% |
| Other states and territories | 419 | 40.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 839 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 839 | 81.7% |
| Internet | 98 | 9.5% |
| TV | 76 | 7.4% |
| Radio | 10 | 1.0% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
839 complaints were recorded in this category, representing 81.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 708 | 84.4% |
| Billing | 48 | 5.7% |
| Availability (including rural call completion) | 29 | 3.5% |
| Equipment | 24 | 2.9% |
| Junk Faxes | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Privacy | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
98 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 53.1% |
| Billing | 26 | 26.5% |
| Speed | 6 | 6.1% |
| Equipment | 5 | 5.1% |
| Privacy | 5 | 5.1% |
| Interference | 4 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
76 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 53.9% |
| Availability | 22 | 28.9% |
| Equipment | 5 | 6.6% |
| Interference | 4 | 5.3% |
| Loud Commercials | 4 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.