FCC Consumer Complaints – 25 April 2019
Introduction
A total of 1081 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 April 2019, this was lower than the 1181 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 774 complaints recorded.
Key statistics
- Total complaints
- 1081
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (774)
- Most reported state/territory
- California (131)
Where the complaints came from
The 1081 complaints recorded on 25 April 2019 were submitted from 723 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.1% |
| Florida | 85 | 7.9% |
| New York | 74 | 6.8% |
| Texas | 69 | 6.4% |
| Illinois | 59 | 5.5% |
| North Carolina | 46 | 4.3% |
| Pennsylvania | 35 | 3.2% |
| Arizona | 34 | 3.1% |
| Georgia | 30 | 2.8% |
| Michigan | 29 | 2.7% |
| Other states and territories | 477 | 44.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 911 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 911 | 84.3% |
| TV | 87 | 8.0% |
| Internet | 72 | 6.7% |
| Radio | 8 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
911 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 774 | 85.0% |
| Billing | 41 | 4.5% |
| Equipment | 29 | 3.2% |
| Availability (including rural call completion) | 14 | 1.5% |
| Junk Faxes | 13 | 1.4% |
| Number Portability (keeping your number if you change providers) | 12 | 1.3% |
| Privacy | 11 | 1.2% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
87 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 51.7% |
| Availability | 28 | 32.2% |
| Equipment | 6 | 6.9% |
| Indecency | 3 | 3.4% |
| Interference | 2 | 2.3% |
| Loud Commercials | 2 | 2.3% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
72 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 41.7% |
| Availability | 24 | 33.3% |
| Speed | 7 | 9.7% |
| Equipment | 5 | 6.9% |
| Interference | 5 | 6.9% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.