FCC Consumer Complaints – 1 May 2019
Introduction
A total of 1036 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 1 May 2019, this represented a decline from the 1153 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 694 complaints.
Key statistics
- Total complaints
- 1036
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (694)
- Most reported state/territory
- California (120)
Where the complaints came from
The 1036 complaints recorded on 1 May 2019 were submitted from 720 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 11.6% |
| Texas | 81 | 7.8% |
| Florida | 78 | 7.5% |
| Pennsylvania | 58 | 5.6% |
| New York | 52 | 5.0% |
| Ohio | 48 | 4.6% |
| Illinois | 35 | 3.4% |
| Georgia | 34 | 3.3% |
| North Carolina | 34 | 3.3% |
| New Jersey | 33 | 3.2% |
| Other states and territories | 452 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 838 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 838 | 80.9% |
| TV | 93 | 9.0% |
| Internet | 90 | 8.7% |
| Radio | 10 | 1.0% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
838 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 694 | 82.8% |
| Billing | 48 | 5.7% |
| Equipment | 29 | 3.5% |
| Junk Faxes | 19 | 2.3% |
| Availability (including rural call completion) | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 10 | 1.2% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Privacy | 5 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Junk Faxes.
TV complaints
93 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 49.5% |
| Availability | 18 | 19.4% |
| Indecency | 12 | 12.9% |
| Equipment | 10 | 10.8% |
| Interference | 3 | 3.2% |
| Loud Commercials | 2 | 2.2% |
| Privacy | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
90 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 41.1% |
| Billing | 30 | 33.3% |
| Speed | 11 | 12.2% |
| Privacy | 6 | 6.7% |
| Equipment | 4 | 4.4% |
| Interference | 2 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.